JuanHand SEC Registration No.CS201825672

JuanHand Help Center

How Can We Help?

Find quick answers about applying for a loan, repayment, account safety, and support channels.

Help Topics

Follow the steps below for the most common JuanHand workflows.

How Do I Apply for a Loan?
Step 1

Complete Your Profile

Open the JuanHand app, enter accurate personal information, and submit one valid ID for verification.

Step 2

Choose Your Loan

Select the loan amount and period shown in the app, then review your repayment schedule before confirming.

Step 3

Wait for Disbursement

Once approved, funds will be transferred to your linked account through available disbursement channels.

How Do I Repay My Loan?
Step 1

Check Your Bill

Review the repayment amount and due date in the JuanHand app before choosing a payment channel.

Step 2

Pay Safely

Use only the repayment instructions displayed in the official app and avoid sending money to personal accounts.

Step 3

Confirm the Status

After payment, check the app for your updated repayment status and keep your proof of payment.

Frequently Asked Questions

These answers cover the most common questions about JuanHand loans and account safety.

What is JuanHand?

JuanHand is a leading fintech lending app in the Philippines, offering fast, secure, and reliable loan solutions with minimal requirements and approval in as fast as 5 minutes.

How can I apply for a loan with JuanHand?

Follow these steps to submit your application:

  1. Download JuanHand app through Playstore or App Store
  2. Register using your mobile number and fill up information
  3. Upload 1 valid ID (list nung accepted list ng IDs)
  4. Complete the process and tap Apply Now
Where can I receive my loann from JuanHand?

Once your JuanHand loan is approved, you can receive your disbursed amouint to the following:

E-wallets:

[Still verifying for the full list]

Banks:

[Still verifying for the full list]

Payment Centers:

[Still verifying for the full list]

How can I repay my loans in JuanHand?

Once your JuanHand loan gets fully approved, your loan funds will be directly transferred to your Philippine e-wallet account. You can also withdraw your loan cash via over-the-counter outlets nationwide.

What are the available ways to repay my JuanHand loan in Philippines?

Choose any convenient offline or online repayment channel near you, including 7-Eleven, GCash, RD Pawnshop and M. Lhuillier.

Just present your unique JuanHand repayment code and a valid Philippine government ID to finish your loan settlement.

[Video Tutorial]

How do I check my JuanHand loan application status online?

Two easy ways to view your real-time loan application status:

  1. Log into your JuanHand app account, and you can instantly check your loan progress on the homepage.
  2. Contact our official customer service hotline to get the latest update of your loan application.
Can I get a higher credit limit after repaying my JuanHand loan fully?

Yes. Your total available credit limit will be automatically reviewed and likely increased based on your complete JuanHand credit repayment history.

You can also tap the "Increase Limit" button inside the app to upload extra supporting documents and upgrade your current borrowing limit manually.

How to identify fake JuanHand scammers and avoid online fraud?

Beware of Fraud Messages Sent pretending to be JuanHand

If you receive messages, calls, or online communications claiming to be from JuanHand but coming from unauthorized numbers or personal accounts, do not engage, share your personal information, or send any payments. Report suspicious messages immediately through our official channels.

Official JuanHand Customer Service Contact Numbers:

  • 📞 (02) 889-1-HAND
  • 📞 (02) 889-1-4263
  • 📱 (0917) 147-3472 (Globe / TM)
  • 📱 (0919) 056-1355 (Smart / TNT)

Official JuanHand Social Media Pages:

  • Facebook: @JuanHandOfficial
  • Instagram: @juanhandph
  • TikTok: @juanhandph
  • YouTube: @JuanHandOfficial
  • LinkedIn: JuanHand
What information will JuanHand never ask from borrowers?

JuanHand will never request the following private data or charge hidden fees to protect Philippine users:

  1. We will never ask you to share your OTP verification code.
  2. We never request your private bank account details or force you to pay outside official in-app repayment channels.
  3. Our debt collection team follows standard ethical processes; we will never visit you or your family in person for loan collection.
  4. We do not send private SMS or personal emails to users. Always cross-check all messages with JuanHand official customer service.
  5. No middleman is required for loan applications, and JuanHand charges zero processing fees on all loans.

Need More Help?

Reach us through the JuanHand app or email support. Our team will help you verify loan, repayment, or account concerns.

Open JuanHand App